Holmusk is a fast-growing digital health company that is based in Singapore, Malaysia and USA. We deliver innovative, scalable and cost-effective digital behaviour change programs that combine cutting-edge clinical research, technology and design to nudge people towards sustainable changes for better health.
We are looking for enthusiastic and passionate young individuals to join our team for an internship position. This is an exciting new product launch, together with the Health Promotion Board, to deliver exceptional healthcare experiences to children (ages 4 - 6 and 17 - 20) and their parents, in order to stay healthy.
Mission
Your mission as part of the Ops team is to deliver the intervention to child and their families and create highly positive experiences for our customers, You will be involved in logistic and operational matters. Our customers include children and parents of overweight children living in Singapore. They interact with us via a digital platform (mobile/web app) and on the phone.
Key Responsibilities
- Actively reach out to potential clients via phone calls - to inform them of their eligibility of our programs and handle queries
- Efficiently and meticulously handle logistic requirements at the company, such as keeping inventory and ensuring stock is available, bundling of packages and shipping of packages to customers
- Respond promptly and knowledgeably to customer enquires on technical and non-technical issues with our product, via email, Intercom or telephone
- Be the voice of the customer and provide inputs to product and marketing teams based on customer feedback
- Track user activity and actively engage users to create personal, emotional connections
- Willing to go the extra mile to satisfy customer needs
Requirements
- Outgoing, optimistic and and derives joy from other people's happiness. Passionate about improving the health of others
- Fantastic communication skills, both verbal and written. Ability to converse in an additional language of Mandarin or Malay is a plus.
- Comfortable with technology - mobile apps, computer programs.
- Previous customer engagement experience in a startup, or in the service/hospitality industry is preferable
- Singaporean/PR
You'll also have the opportunity to learn from the various teams in our company, including marketing, business, data analytics, design/product.
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Holmusk - Designation:
Operations Intern - Profession:
Others / General Work - Industry:
Computer and IT, Healthcare / Fitness / Sports