Holmusk is a fast-growing digital health startup that is based in Singapore, Malaysia and USA. Our vision is to help realise a world without chronic diseases. We deliver fun, engaging and effective digital behaviour change programs to help people with obesity and chronic diseases improve their health.
We are looking for enthusiastic and passionate young individuals to join our team for an internship position. This is for an exciting new product launch, together with the Health Promotion Board, to deliver exceptional healthcare experiences to children (ages 4 - 6 and 17 - 20) and their parents, in order to stay healthy.
Mission
Your mission as part of the Customer Success team is to help our users and customers get the most value out of this new digital programme. Our customers include children and parents of overweight children living in Singapore. They interact with us via a digital platform (mobile/web app) and on the phone.
Key Responsibilities
- Track and follow up on our users, to ensure they are benefiting and getting the most out of our programme. This may be via phone calls, SMS, emails.
- Actively reach out to potential clients via phone calls - to inform them of their eligibility of our programs and handle queries
- Other responsibilities may include :
- efficiently and meticulously handle logistic requirements at the company, such as keeping inventory and ensuring stock is available, bundling of packages and shipping of packages to customers
- Respond promptly and knowledgeably to customer enquires on technical and non-technical issues with our product, via email, Intercom or telephone
- Be the voice of the customer and provide inputs to product and marketing teams based on customer feedback
Requirements
- Outgoing, optimistic and and derives joy from other people's happiness. Passionate about improving the health of others
- Fantastic communication skills, both verbal and written. Ability to converse in an additional language of Mandarin or Malay is a plus.
- Comfortable with technology - mobile apps, computer programs.
- Previous customer engagement experience in a startup, or in the service/hospitality industry is preferable
- Singaporean/PR
You'll also have the opportunity to learn from the various teams in our company, including marketing, business, data analytics, design/product.
Related Job Searches:
- Company:
Holmusk / SuperLeap - Designation:
Customer Success Intern - Profession:
Others / General Work - Industry:
Computer and IT, Healthcare / Fitness / Sports