Homeez Pte Ltd – Customer Success Officer

Customer Success Officer duties and responsibilities at Homeez include:

• Contacting business clients proactively to build relationships and walk them through the process of using the company’s products or services
• Maximizing value for customers by ensuring they have the tools and resources they need
• Developing and improving customer onboarding processes and customer service policies
• Creating resources for customers that help them fully understand and utilize the products and services
• Monitoring contract renewal dates and persuading clients to renew those contracts
• Upselling and cross-selling by recommending additional products or services
• Gathering data on improving products and services to share with upper management
• Providing high-level technical and product support

Requirements:

• Customer orientation and ability to adapt/respond to different types of characters
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Track record of over-achieving quota
• Strong phone, email and chat handling skills and active listening
• Familiarity with CRM systems and practices
• Ability to multi-task, prioritize, and manage time effectively
• Training will be provided
• Flexible Hours
• Equipment all provided
• Incentive System included