Hotel Fort Canning – Member Relations Intern

Responsibilities:

• Club operations – ensuring the smooth running of the Club including the Reception Counter, and all member facilities.
• Ensure cleanliness and good working order of all the Club facilities.
• Ensuring that the Club staff conduct regular checks and maintain standards as per SOPs.
• Membership Sales – carrying out marketing and sales initiatives as planned by Club Manager and CEO, training of junior staff in Club product knowledge, closing of sales and conducting of Club tours.
• Membership Administration – assist Club Manager in ensuring all membership administration is done in an accurate and timely manner, ensure all items used at the Club are ordered and replenished.
• Member Relations – assist Club Manager in ensuring all feedback and complaints are handled in a timely manner.
• Informing members of news, events and promotions through newsletters, posters and other publicity materials, arranging general letters to members.
• Ensure service excellence by engaging with members and making them feel welcomed at the Club.
• Engage with members at Club functions & events.
• Events & Activities – planning and organizing of events and activities for members in consultation with Club Manager.
• Managing the Club and Membership Department in the absence of the Club Manager.
• Assist in ad hoc projects and duties as and when instructed by the Club Manager.

Requirements:

• Min. GCE ‘O’/’A’ Levels
• Demonstrated proficiency in Microsoft Office
• Strong interpersonal and organizational skills
• Strong verbal and written communication skills
• Good team player but also has the ability to work proactively and independently.
• Able to commit rotating shift work (morning, mid & afternoon), weekends & public holidays
• Fully COVID-19 vaccinated