Decked out in rustic iron and wood, the hotel reflects the area’s heritage as a warehouse and industrial district, remnants of which can still be seen today. Be greeted by casual elegance from the moment you step into the hotel lobby where high ceilings, washed concrete walls and exposed steel pipes epitomize the fuss-free design. Subtle accents add a touch of vibrancy while wide, open spaces seek to create a community of like-minded people in a place away from home.
Hotel Yan’s simplistic form and utilitarian appeal promises a refreshing and calming environment for urban dwellers and suburbanites alike.
Front Office
• Greets, registers, and assigns rooms to guests.
• Responsible for proper key control and other security measures.
• Transmits and receives telephone messages and sets up guests’ wake-up calls.
• Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
• Computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone, to guest folio.
• Makes restaurant, transportation, or entertainment reservations for guests
• Actively builds awareness of the Brand to guests.
• Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
• Confers and cooperates with other departments as needed to ensure coordination of activities.
• Adheres to all safety procedures and informs management of any unsafe conditions.
• Attends meetings and training as requested. Other duties may be assigned based on company needs.
Housekeeping
• Enters and prepares the room for cleaning.
• Cleans the bathroom, closet and vacuums and racks the carpet.
• Checks and secures the rooms.
• Replenish amenities according to the operational standards.
• Deliver and retrieve items on loan to guests e.g. hair dryer, iron and ironing boards
• Ensure security of guest rooms and privacy of guests
• Perform rotation area cleaning duties as required
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction. • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. • Empty trash containers and ashtrays.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Inspect condition of bathrobes and replace soiled/damaged ones.
• Remove dirty bed linen and make up bed with clean linen.
• Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
• Responsible for the cleanliness and maintenance of his work area.
• Attends to guest calls, guest requests /guest complaints in the area assigned to him.
• Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
• Responsible for following the standard operating procedures.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift
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- Company:
Hotel YAN - Designation:
Front Office and Housekeeping Intern - Profession:
Hospitality - Industry:
Hotel and Accommodation Services - Location:
Kallang