I Task Pte Ltd – Marketplace Operations Intern

Job Description

• Ensuring that platform listings adhere to our marketplace quality guidelines
• Making sure all users enquiries are closed on time and help resolve complicated users complaints
• Provide technical support including help with new installations/app download
• Inform users of current promotions while identifying opportunities to improve user experience and propose solutions
• Conducting root cause analysis and propose solutions for new enquiries/issues that that may rise. Communicates any problems or issues to management for resolution
• Assist in creating streamlined processes and documentation to communicate platform updates and collect users feedback

Requirements

• No work experience required
• Effectively Bilingual in both English and Chinese
• Comfortable with start-up environment
• Organized, meticulous and resourceful
• Excellent Customer Service skills
• Ability to manage multiple priorities and respond in a timely manner to request
• Ability to communicate at all levels with internal/external clients by phone and email
• Flexible schedule - weekdays; ability to work on Saturdays is a plus