igus® Singapore Pte Ltd was established in 1997 and is the regional HQ for the ASEAN region. Our geographical coverage includes Singapore, Malaysia, Thailand, Indonesia, Vietnam, Philippines and Myanmar as of today. The ASEAN markets are well supported via a wide network of both igus® sales and service personnel, as well as igus® officially appointed agents and distributors throughout the region. igus® Singapore also takes care of any service or support requirements for your machines brought into the region from igus® Germany and other subsidiaries round the world.
All our sales and installation team members are well trained at our global HQ in Cologne, Germany and are capable to attend to all technical and service related requirements from our vast pool of customers across the countries. We have undertaken many large turnkey projects in moving cable management systems in industries like material handling, power plants, mining, steel, ports, defence, automation, etc, including prestigious projects with PSA (Port Authority of Singapore).
Our wide range of products include e-chain systems®/cable drag chains, highly flexible chainflex® cables, iglidur® polymer bearings, igubal® spherical bearings, drylin® linear bearings, low cost robotics, SLS and 3 D printing amongst others. These products enable us to serve almost all of the industrial establishments located in our region, from small to large, highly automated and heavy duty machineries.
Over the years igus® Singapore has established itself as a reliable and quality partner to many industries, e.g. automotive, packaging, pharmaceutical, material handling, automation, etc.. It is our commitment and belief that every movement within a mechanical process can be improved with igus® maintenance-free polymer bearings solution. At igus®, the best solution is the cheapest solution that works!
- To serve and support our local and regional customers/ dealers/agents/partners from order entry right through to payment collection.
- Answer calls professionally to provide information about products and services, take/cancel orders or obtain details of complaint.
- Be pro-active in processing customer orders to completion.
- Respond to customer progress enquiries /complaints and provide appropriate solutions and alternatives within expected time scale.
- Keep records of customer interactions and transactions, recording details of inquiries pertaining to orders, complaints and comments as well as actions taken.
- Refer unresolved customer grievances or special requests to designated departments for further investigations.
- When appropriate, inform customers of igus® products and services and refer business to appropriate department.
- Build sustainable relationship and trust with customer accounts through open and interactive communication.
- Work closely with warehouse in accordance with laid down procedures to ensure that customer orders are dispatched accurately and on time
Requirements:
The successful candidate will be expected to possess and display the following skills, knowledge and attributes in order to excel in the role:
- At least 1 year of working experience in relevant field.
- Minimum “A” Level or Diploma in any discipline.
- Excellent communication (written and oral) and interpersonal skills enabling one to deal with internal and external customer support professionally.
- Problem solving skills needed to be able to quickly provide solutions and resolve customer complaints and other issues that may arise from time to time.
- Possess excellent telephone etiquette, a good listener and attentive to details.
- Ability to multi-task and perform well in a fast paced environment with a high degree of accuracy.
- Highly motivated individual.
- Open minded and enthusiastic towards excellence.
- Ability to effectively work with a team.
- Good computer literacy (MS Word, Excel, ERP etc)
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- Company:
igus Singapore Pte Ltd - Designation:
Customer Service Officer (1-Yr Renewable Contract) - Profession:
Customer Service / Communications - Industry:
Wholesale Trade - Location:
Geylang