ILS Hospitality Solutions Pte. Ltd. – Waiter

5 Day Week + Basic + Service Charge incentive

Must be able to work on weekends and PH if needed.

We're currently seeking Waiter/Waitresses for an exciting new Restaurant venture in Singapore. If you possess a strong passion in Customer Service, sustainable living, along with a positive mindset, we welcome you to submit your application.

As a Front of House Staff member in our restaurant, you will play a pivotal role in creating a positive and memorable dining experience for our guests. Your primary responsibility will be to ensure exceptional customer service, maintain a welcoming atmosphere, and contribute to the overall efficiency of restaurant operations.

Key Responsibilities

Customer Service Excellence

• Greet and welcome guests with warmth and professionalism.
• Assist in seating guests and provide menus promptly.
• Take accurate food and beverage orders and relay them to the kitchen staff.
• Address guest inquiries, concerns, and special requests with courtesy and efficiency.

Table Maintenance

• Ensure cleanliness and proper setup of dining tables.
• Monitor and replenish table supplies as needed.
• Coordinate with kitchen and support staff to ensure timely delivery of orders.

Communication

• Effectively communicate with kitchen and bar staff to ensure accurate and timely service.
• Collaborate with team members to create a seamless and enjoyable dining experience.

Upselling and Promotion

• Knowledgeably promote menu items and special offerings.
• Suggestive selling to enhance the dining experience for guests.

Cash Handling

• Process guest payments accurately and efficiently.
• Handle cash transactions and maintain a balanced cash drawer.

Cleanliness and Organization

• Maintain cleanliness in the front-of-house area, including dining tables, floors, and common areas.
• Assist in setting up and breaking down dining areas as required.

Qualifications

• New in the hospitality industry are welcome.
• Experience in a customer service-oriented role preferrable.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment with grace and composure.
• Attention to detail and a commitment to maintaining a clean and organized workspace.
• Basic math skills for handling cash transactions.

Education and Training

• Secondary School, diploma or equivalent.
• Training in customer service or hospitality is a plus.
• Training will be provided to new applicants

Attributes

Team Player: Collaborative mindset with the ability to work effectively within a team.

Adaptability: Flexibility to adapt to changing priorities and guest needs.

Positive Attitude: Maintain a positive and friendly demeanor, even in challenging situations.

Punctuality: Timeliness and reliability in meeting work schedules.

If you are passionate about delivering outstanding customer service and thrive in a dynamic restaurant environment, we invite you to join our team as a Waiter/Waitress.