IMCD Singapore Pte. Ltd. is a reputable distributor that represents some of the most highly regarded producers in the region, predominantly for engineering and speciality plastics.
Covering a wide range of market sectors, IMCD Singapore’s team of sales and marketing experts work closely with customers’ R&D and product design engineers on new requirements and material replacement projects to achieve an optimum balance between cost and performance.
Job Description
The main features of this position is to ensure that the needs of customers are satisfied by providing excellence in customer services and procurement within the framework of defined business processes and company procedures. This role reports to the Managing Director of IMCD Singapore.
Objectives
- To ensure the supplier goods availability through maintaining optimized stock levels by managing the sales order process (incl. delivery plan) as well as the purchasing activities.
- Manage good relationships with customers; be proactive to anticipate on any feedback related to the deliveries and stock availability.
- Regularly review and align with company policies.
Working activities and responsibilities
- Ensure that all key data are entered into the system on time and that teams use full capabilities of ERP- system.
- Regularly review with sales team to manage demand planning, maintain stock availability and optimize stock level.
- Lead the purchasing on the process of supplier procurement to optimize the efficiency, benefits and control of the company.
- Manage customer complaints adequately within well-defined procedures.
- Keep good communication and relationship with customers directly as well as through local teams
- Pro-active communication with related supporting departments to ensure a smooth delivery process and appropriate checks and controls in order processing (i.e. weekly meeting with supply chain/logistics, finance accounting, etc.)
- Manage supporting documents completed as per schedule delivery, as well as Invoice delivery to customers.
- Optimize delivery schedule arrangements in conjunction with supply chain/logistics.
- Providing KPI report and analysis to management on regular basis (weekly, monthly).
Minimum Qualifications:
- Minimum of 3 years relevant experience in customer service in the trading/distribution industry
- Customer and service oriented, exceed customer expectations
- Has excellent communication (verbal and written), organizational and numerical skills
- Pleasant personality, can-do attitude
- Technical experience in using ERP and CRM systems is preferred
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- Company:
IMCD Singapore Pte. Ltd. - Designation:
Customer Service Executive - Profession:
Customer Service / Communications - Industry:
Energy and Chemicals - Location:
Downtown Core