Infosys BPM Limited Singapore Branch – Admin Executive

• Responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems.
• executes transactions, such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets.
• In a voice process - Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA target and to ensure that the performance parameters are met and exceeded in order to meet SLA targets
• Calling of the client’s customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standard
• Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue

Job Requirement: 

• Nitec/higher Nitec or Diploma in any fields
• No experience needed 
• Excellent communication skills - Fluent English is essential. 
• Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systems
• Ability to work effectively as part of a team
• Strong administration and organization skills
• Able to commit to 9am to 6pm working hours 
• Able to commit to OT on Month End & Quarterly 
• 10am to 12am (2 shift: Last day of the month) or 12pm to 2am (2 shift: last day of the month)
• Training is provided 
• Office is location at 438B Alexandra Road (Block B), S(119968)
• Only applicable to Singapore Citizens/Singapore PRs