About Intellect
Intellect is a modern mental health company building a new approach towards mental healthcare for Asia. Since launching in April 2020, Intellect has grown to over 2 million users worldwide and was selected as one of Google’s Best Apps of 2020, making us one of the fastest growing mental health companies in the world today. We also partner with leading employers and companies to support their employees' wellbeing. Our mission is to make mental wellbeing for everyone.
Intellect is backed by leading investors including Insignia Ventures Partners and an extensive list of family offices, big tech executives and renowned angel investors. Join us on our mission to eliminate barriers to mental health and create a new wellbeing approach that people immerse within and love.
About the role
We are looking for a Client Success intern to join our team and drive successful mental wellbeing programs with our enterprise clients and partners.
The ideal candidate for this role has a mix of the following skills (but not mandatory): A background in psychology or organisational psychology, good design and writing skills, ability to conceptualise implementation plans and strategies, great at interacting with people.
This role is highly engaging and exposes you to different functions within a fast growing startup. Your main responsibility will be supporting in planning implementation strategies, driving marketing and comms for clients, and liaising with client stakeholders.
The successful applicant will be resourceful, organised and motivated to ideate new ways to create better practices, enhance the company's reputation, and look for new and creative ways to drive our solution within a client's organisation.
What the role entails:
- Supporting the relationship with assigned clients, which include managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Design training programs and marketing communication collaterals
- Establish a trusted advisor relationship to help drive continued value of our solution
- Maintain and develop client success strategies and best practices, as well as client support content, communication and creative material (with the help of the design team)
- Communicate well with internal and external senior-level management to understand client needs, maximise retention, and communicate learnings
- Maintain existing client success metrics and data as directed
We're also a people-first company, which means we care as much as you do about what you get out of your internship with us.
By the end of the internship, we ensure that you'd have learnt key startup skills and gained real experience that will serve you well in the future. Thanks for applying and we hope to meet you on our team!
Related Job Searches:
- Company:
Intellect - Designation:
Client Success Intern (Psychology Background Preferred) - Profession:
Marketing / Public Relations - Industry:
Arts / Entertainment / Recreation - Location:
Outram