Our Values
The values that guided our founders when they were opening our first location are the same values that guide our team today.
Inspired
We do what we love and are connected to something greater than ourselves.
Entrepreneurial
We are creators, leaders, and self-starters. We try new things, we challenge convention, and we’re not afraid to fail.
Authentic
We are genuine to our brand, mission, and values. We’re not perfect and we don’t pretend to be. We are, though, always honest and as transparent as we can be.
Tenacious
We never settle. We get sh*t done and we get it done well. We’re persistent and knock down walls—literally if we have to.
Grateful
We are grateful for each other, our members, and to be part of this movement. We don’t take success for granted. We’re happy to be alive.
Together
We are in this together. This is a team effort. We always look out for one another. We value empathy; we know we’re all human, and know we can’t do any of this alone.
Goals and Objectives
- Illustrate core values and strive to achieve our mission
- Support the Community Management team to achieve the following:
- Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
- Ensure that your building is fully operational and processes are running smoothly
- Drive growth and promotion of service offerings
- Take direction from the Community Lead and Community Director to support the Community Team as necessary
Duties and Responsibilities
Greeting /Point of Contact
- Be the first and last point of contact for your building
- Cover the front desk during business hours
- Greet and check-in member guests
- Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
- Manage check-ins and check-outs
- Prepare and distribute promotional materials to guests/potential members
- Answer “walk-up” member and guest questions or refer inquirer to additional resources
Membership Management
- Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
- Be active on the member network
- Solve member-related issues to ensure a cohesive community
Events and Community Management
- Make posters for events
- Assist with set-up and breakdown of events, including ordering food and beverages
- Prepare newsletter
Building Operations and Management
- Assist with move-ins and move-outs; prepare and distribute member welcome packets
- Assist with building operations and maintenance to ensure highest level of member experience
- Fielding and assigning requests submitted through Zendesk
- Manage keycard activations and bike room access requests where applicable
- Ensuring the building is clean and well kept
- Ordering consumables
- Submit building receipts to the Community Lead or Community Director for expense reports
- Mail and Package responsibilities as needed
- Identify issues for escalation to the Community Lead and Community Director in order to document accordingly
Experience and Requirements
- College graduate with a four year degree preferred, but not required
- Customer service and/or sales experience a plus
- Must have strong verbal and written communication skills
- Exceptional organizational and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion for entrepreneurial communities
- Passion and understanding for WeWork’s mission and values
- Proficient in basic computer skills
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