About Intrepid
Intrepid Group (www.intrepid.asia), an Ascential company (https://www.ascential.com/), is a leading regional Digital and Ecommerce Services Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities.
We are part of Ascential (https://www.ascential.com), a global leader in information, analytics and eCommerce optimization. Together with Ascential, Intrepid is growing rapidly, with many exciting opportunities to work with leading brands and ecommerce platforms across multiple categories. By joining us, you’ll get to experience what it takes to drive a successful ecommerce business end to end.
Your responsibilities include:
- Focus on delivering best-in-class customer experience to both Intrepid’s brand clients and end consumers with primary focus on ensuring smooth store operations
- Liaise closely with the brand management and customer experience (CX) teams on daily operational tasks related to the success of a brand’s store on ecommerce marketplaces (e.g. Shopee, Lazada), including, but not limited to, support on order processing for brand clients
- Support on key ecommerce store management tasks including content upload & management, campaign execution and onsite platform tools optimization
- Provide ad-hoc support to CX teams, as required, on key performance metrics tracking and escalation management
Our ideal candidate:
- Good understanding of how consumers make purchasing decisions in e-commerce and how/what to write accordingly
- Good attention to detail is a must
- Excellent time management and team management
- Strong analytical skills
- Thrive in a fast-paced start-up environment
Related Job Searches:
- Company:
Intrepid Digital Commerce Pte. Ltd. - Designation:
eCommerce Intern - Profession:
Others / General Work - Industry:
Retail / eCommerce - Location:
Downtown Core