Irma Insights Pte Ltd – Telemarkerters

Job Purpose

We are looking for a motivated Insurance Telemarketer to join our team. The ideal candidate will play a crucial role in promoting and selling General Insurance products over the phone. This position requires strong communication skills, a customer-focused approach, and the ability to meet sales targets effectively.

Duties and Responsibilities

· Deliver sales targets and achieve campaign KPIs encompassing sales targets, call quality, and operational standards.

· Conduct telemarketing calls to promote General Insurance products, demonstrating clear product knowledge and providing references to both existing and prospective customers.

· Identify and seize opportunities to cross-sell and up-sell additional insurance products during customer interactions.

· Convert leads provided by the company into sales through effective telemarketing strategies and activities.

· Ensure all call activities adhere fully to regulatory requirements and Quality Assurance standards.

· Update and maintain accurate customer information in the company database to facilitate effective sales and customer service processes.

Qualifications and Experience

Qualifications

· Certificate in General Insurance (BCP/PGI).

Experience

· Experience in telesales.

· Good product knowledge of GI personal lines products.

· Ability to handle challenging situations with maturity and confidence.

· Resilient and motivated to overcome objections and handle rejections effectively.