Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts. Visit www.ironmountain.com for more information.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
About the job
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Role
The Document Imaging Specialist is a member of a team responsible for service delivery through efficient scanning operations at an Iron Mountain customer site. It is paramount for the Document Imaging Specialist to be able to provide a balance between efficiency and cost consciousness while delighting the customer by exceeding expectations.
Responsibilities
- Deliver a great service and build strong trusted relationships with client
- Deliver a range of Document Imaging services and support to the client with minimal or no supervision
- Receive, sort, batch and prepare hard copy documents for scanning
- Remove all bindings correctly, without degrading the hard copy document.
- Repair and prepare hard copy documents for auto-feed scanning as required.
- Operate and maintain high-speed production scanners equipment to scan hardcopy documents to digital form
- Ensure that all required physical pages are scanned and all scanned images are clear, complete and orientated correctly
- Capture data from scanned images accurately and completely within keystrokes performance measurements
- Perform quality checks on scanning, data entry and final digital output; rework as required.
- Restore hard copy documents to original form as required for packing into archive boxes
- Ensure daily record keeping functions are completed and reporting information is maintained
- Collaborate with the team to problem solve to ensure efficient service delivery that meets SLA
- Identify and implement opportunities for process improvement
- All other duties as assigned by management
Job Requirements:
- Minimum of 2-year experience in document processing in a regulated industry (applicants without experience will be considered for entry-level position)
- Previous scanning and indexing experience will be added advantage
- Excellent customer service mind-set and good communication skills
- Proven record working in a fast-paced and time sensitive environment with little to no errors
- Absolute team player, and look to enjoy working with a close-knit team
- Attention to detail, responsible and organized
- Basic computer literacy skills in MS Excel and Word
- Willing to OT as per required
- Acceptable to do cross-functional learning/job rotation as per Management’s request
- Willing to be deployed across different sites on short notice
Related Job Searches:
- Company:
Iron Mountain Singapore Pte Ltd - Designation:
Document Imaging Specialist - Profession:
Admin / Secretarial - Industry:
Computer and IT - Location:
Tampines