IUIGA ( /aɪ ju: 'gɑ:/ ) is a disruptive online retailer targeting home and living products, and we live by this promise - To offer quality products at genuine prices.
IUIGA was born as we pondered over one question: “Why pay so much for quality?”It is no secret that traditional retailers mark up their products by 8 to 15 times what it costs to produce them. Consumers are led into believing that the price premium they are paying goes into the higher quality they are getting. But that is not always true, yet no one has really done anything about it.
We believe that consumers have the right to know how much quality truly costs. IUIGA's mission is to challenge the status quo in the traditional retail business - by scouring the globe to work directly with the best in class designer brand manufacturers, cutting out traditional brand premiums and passing on these cost savings to our consumers. We welcome talented individuals who are passionate about what they do.
- Responsible for handling incoming and outgoing calls, emails, live chat messages to ensure customers’ queries and feedback are answered professionally
- Investigate and resolve customers’ complaints on order issues (eg. late/wrong orders or damaged products)
- Liaise and arrange collections, redelivery of orders and follow up with all email correspondence
- Maintain thorough and up-to-date customer service records
- Analyse reports on process and procedure improvements to bring efficiency to the department
- To manage multiple customers’ requests within service timeframe
- To identify customers’ needs and maintain high level of customer service satisfaction
- Any other duties as assigned by the Management
REQUIREMENTS:
- Minimum diploma in customer service relations related educational qualification
- Ability to multi-task and make decisions quickly based on customer’s needs
- Most possess clear speaking voice and strong verbal communication skills
- Relevant experience in Live Chat Support
- Proficient in English and Mandarin to converse effectively with customers in Singapore
- Proficient in Microsoft office 365 (Word, Excel and Powerpoint)
- Able to work independently and also a team player
- Able to work in a fast paced working environment and can handle pressure
Fresh graduates with no work experience are welcome to apply as training are provided
Related Job Searches:
- Company:
IUIGA Technologies Pte Ltd - Designation:
Customer Service Officer - Profession:
Sales / Retail - Industry:
Retail / eCommerce - Location:
Geylang