James Cook Institute (formerly known as Eagle Infotech Consultants) has over 35 years of experience. We are an established training organization dedicated to empowering the Singapore workforce. Our mission is to deliver exceptional training that maximizes learners’ potential and open up vast possibilities for their personal and professional growth.
At James Cook Institute, we pride ourselves on our expertise and the ability to provide cutting-edge short courses in IT and Soft Skills. These areas are not only relevant to the current workplace but also crucial for the future of work. Our courses are meticulously crafted in collaboration with industry experts, ensuring real-world applicability. Whilst our WSQ courses strictly adhere to the WSQ Skills Framework, we also offer customized training options tailored to the specific needs of our clients. To date, we have successfully empowered over 175,000 learners from diverse industries.
Excitingly, James Cook Academy, a wholly-owned subsidiary of James Cook University (JCU) in Singapore, acquired Eagle Infotech on 30 November 2021. We are thrilled to announce the rebranding of Eagle Infotech Consultants to James Cook Institute to further leverage JCU’s network to reach new clients. The ownership of James Cook Institute will also be transferred from James Cook Academy to JCU in Singapore to enable the consolidation of all training activities under James Cook Institute.
Driven by our passion for learning and growth, James Cook Institute is committed to diversifying and enhancing our short course offerings for individuals, as well as delivering customized programs for corporate clients. Our primary goal is to provide more people with the opportunity to upgrade their skills and stay relevant and employable in today’s ever-changing world. Together, let us embark on a journey of endless possibilities, where opportunities abound, passions ignite, and optimism prevails.
Job Summary
As an Operations Intern at JCI, you will be an essential member of our operations team, involved in various aspects of managing the day-to-day activities within the education/training sector. Your role will be critical in ensuring smooth operations, optimizing processes, and delivering a seamless learning experience. This internship program aims to provide you with hands-on experience in the education industry, giving you the opportunity to develop essential operational skills and make valuable contributions to our mission.
Role & Responsibilities
- Student Support: Assist in providing support to students, responding to their queries, and guiding them through the enrollment process.
- Data Management: Help in collecting, organizing, and analyzing data related to student enrollment, attendance, and performance for operational insights.
- Process Improvement: Collaborate with the operations team to identify areas for process improvement and efficiency in delivering educational programs.
- Classroom Management: Support the setup and coordination of classrooms, ensuring that necessary resources and equipment are available for effective learning sessions.
- Administrative & Finance Support: Provide administrative assistance in handling paperwork, record-keeping, and other operational tasks.
- Technology Integration: Collaborate with the IT team to explore and implement technology solutions that enhance educational processes and experiences.
- Cross-Functional Collaboration: Work closely with various departments, including trainers, marketing, and admin team, to ensure a cohesive training ecosystem.
Qualifications
- Passion for education and a strong interest in contributing to the growth and development of learners.
- Excellent organizational and time management skills, with the ability to manage multiple tasks effectively.
- Analytical mindset and attention to detail for data analysis and process optimization.
- Strong communication skills, both written and verbal, to interact with students, faculty, and staff.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with educational technology is a plus.
- Self-motivated and proactive, with the ability to work independently and as part of a team.
- Adaptability and a positive attitude to thrive in a dynamic and fast-paced environment.
- Understanding of the education/training industry and current trends is advantageous.
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