Janice Wong Singapore – Operations & eCommerce Intern

Operations & E-Commerce Intern.

Looking for a well rounded, enthusiastic individual to join our growing team. As we continue to expand our brand and presence we need someone with strong customer service skills to take charge and work on our online e-commerce presence within the local market. This would entail taking care of various online platforms - shopee, redmart, ntuc marketplace etc. Prior experience would be helpful in this area as well as online merchandising through either squarespace, shopify or vend.

Mastery of online platforms' seller centers (Online platforms refer to Lazada / Shopee, etc.);
To develop and upload product listings for assigned stores in accordance to best practices;
To maintain promotions for assigned stores and perform ROI analysis for future learnings;
To perform analysis on traffic and clickthrough rates on Stores
To refresh store layout 3x per year or when necessary; and
To develop festive / campaign store for assigned Brand Partners so as to improve consumer journey and to drive conversion rates
To be expert of all platforms' tools and new developments and ensure stores are updated with all new developments;
The job would require the individual to be extremely meticulous, it will be 70% administration, 30% on the ground work. You will also be in charge of coordinating daily orders for our online platform with our delivery riders, as well as external corporate orders for clients with 3rd party delivery services. You must be fluent in English and Chinese (mandarin).

At least 1-2 years in a role related to operations management/online merchandising/logistics management in a F&B environment would be a bonus.