The JetQuay CIP Terminal is an elite Airport terminal at Singapore Changi Airport which opened in September 2006. As the choice terminal for private jets.
JetQuay is equipped and furnished to serve up a comprehensive suite of top-notch VIP services, including dedicated airline check-in and immigration clearance, a well-appointed lounge to wine and dine, as well as a limousine service that escorts elite guests to and from their aircraft.
Our services are available to any passengers travelling on full-service carriers, on any class - arriving, departing or transiting through Terminals 1 to 4.
Job Scope
- To effectively and efficiently answer telephone calls and related functions
- Providing customer services by handling queries related to reservations
- Interface and coordinate between operational staffs, suppliers, business partners and customers
- Maintain regular contact / rapport in understanding and anticipating customers
- File all relevant documents and booking faxes into the appropriate files
- Handle clients’ complaints promptly according to established procedures
- Allocate duties to staff based on service requirements
- Update daily log-sheet, prepare deployment/ reports and raise authorization forms
- Perform other operation services coordination or other duties as assigned by immediate supervisor
Requirements
- Positive work attitude & team player
- Well groomed with good discipline
- Passion in customer service & interpersonal skills are a must
- Fluent in English & Mandarin (proficiency in other foreign languages will be advantage)
- Able to work rotating shifts including weekends & public holidays
- Preferably have working experience in the Airport and / or Hospitality industry
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- Company:
Jetquay Cip Terminal - Designation:
Reservation Officer ( Full Time ) - Profession:
Customer Service / Communications - Industry:
Aerospace - Location:
Changi