Who we are
Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality.
Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.
Please visit and follow Johnson Controls Pacific linkedin for recent exciting activities.
JCI Pacific Linkedin: https://www.linkedin.com/company/johnson-controls-australia-pty-ltd/
Career The Power Behind Your Mission
OpenBlue OpenBlue: This is How a Space Comes Alive
In this role, you will work in our operation team, reporting to the Head of Service Delivery.
You will be the representative for all “as a service” revenue lines including Managed Services, Cloud services and Data as a Service. This role will be responsible for driving customer satisfaction with the Service Delivery team, leveraging on JCI delivery capabilities, and support sales cases for all “as a service” offers.
Key Responsibilities
- Drives client satisfaction through delivery excellence in collaboration with the Customer Experience team
- Support the Services delivery team – He /She is accountable for all operational delivery of services across all “as a service” offers Singapore
- Support and designs relevant, holistic and consistent governance processes, reporting and operating rhythm with all existing clients.
- Under take a small Project, to manage/orchestrate service delivery with internal stakeholders
- Support first level of escalation for critical client operational business issues
- Helps manage customer's expectations in terms of incident service requests, support cases, business impact, priorities, and delivery timeframe
- Support a selected small team of service delivery managers
Required Skills and Competencies:
- Some Relevant background in leading service delivery functions
- Some knowledge and understanding of delivering managed services / cloud technologies
- Able to focus on customer deliverables, delivery excellence and client satisfaction
- Strong communication skills - Articulate when communicating and presenting
Diversity & Inclusion
Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands
Related Job Searches:
- Company:
Johnson Controls (S) Pte Ltd - Designation:
Service Delivery Intern - Profession:
Engineering - Industry:
Others