J&T Express Singapore Pte Ltd – Sales Support Officer

J&T Express is a one-stop eCommerce business that deliver globally for both clients and consumers. We connect, protect, and inspire with day-to-day trusted service to becoming world’s leading choice.

We embrace diversity and passion; start your career with us for a never-ending growth!

Highlights:

• Working day: 5.5 days’ work week
• Salary: $1800 - $2700 basic 
• Location: Tampines, Reebonz Building
• Working hours: 9am to 6pm (mon-fri) / 9am to 1pm(Saturday, WFH)
• AWS provided

Responsibilities:

• Manage and supervise multiple conversation platforms on daily enquiries
• Analyze, monitor, and report seller's performance using operational metrics
• Identify and report current and potential issues faced by sellers
• Understand pain points from sellers and propose solutions to solve them
• Solve operational issues faced by local and overseas sellers on a day-to-day basis
• Rectify abnormal transactions and coordinate between Operation, Customer Service and Clients
• Assist with account creation and service updates
• Provide administrative support to local and overseas Clients
• Recommend any possible improvement and process enhancement within the area of responsibility

Requirements:

• Good command of English and Chinese, both written and spoken, to liaise with our overseas counterparts
• Minimum Diploma in Logistics and Supply Chain Management or other relevant fields.
• Excellent knowledge in eCommerce/international logistics and/or parcels will be highly advantageous
• A self-motivated, result-oriented individual, passionate about sourcing new business
• Excellent listening, negotiation and presentation abilities with strong verbal and written communication skills
• Proactive, resourceful with the ability to work well independently or in groups
• Strong networker & relationship builder and highly goal-driven and work well in fast-paced environments

Do you have what it takes? Join the J&T Express Singapore Family now!