JTB Pte Ltd – Travel Consultant & Operation

PART A: Duties & Responsibilities

• Attend to customers’ travel enquires and request through phone calls, emails or walk-ins
• Provide recommendation for destination(s), modes of transportation, travel dates, costs and accommodations base on customers’ requests & interests
• Provide information on travel visa & insurance
• Prepare and update of promotional & display materials
• Liaise with the airlines, overseas ground tours and transportation operators for travel arrangement
• Handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and customer support
• Any other ad-hoc tasks that may be assigned by the Company from time to time

PART B: Experience & Skill-set required

• Minimum Diploma in Tourism or Hospitality studies or relevant Field
• Fresh graduates are welcome or possess some experiences in tourism & hospitality sectors
• Excellent command of both written and spoken of English and Japanese language (business level) is necessary for the purpose of daily communication with Japanese customers and liaison with Japan counterpart
• Knowledge of MS Office
• Must be willing to work on shift, weekend and public holidays
• Service-oriented with good interpersonal and communication skills
• Ability to multi-task in a fast-pace environment with minimal supervision and able to handle work pressure