K2 Management & Consultancy Pte Ltd – Front Desk Customer Service Officer

JOB DESCRIPTION FOR FRONT DESK OFFICER CUM HOUSEKEEPER

DURATION OF TRAINING: January 2020 to July 2020

• Collect payments and maintain records of budgets, funds, and expenses.

• Coordinate with external parties including suppliers, travel agencies, and conference

planners.

• Organize activities and assign responsibilities to employees to ensure productivity.

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Reply emails and customer support questions on OTA promptly, daily

• Register guests, collecting necessary information

• Answer telephones and doorbells.

• Welcome guests upon their arrival and give room keys

• Provide information about our hotel, available rooms, rates and amenities

• Respond to clients’ complaints in a timely and professional manner

• Ensure all rooms are clean, tidy and fully furnished to accommodate guests’

needs

• Monitor employee performance and conduct regular evaluations to help improve

customer service.

• Observe precautions required to protect hotel and guest property, and report

damage, theft, and found articles to supervisors.

• Prepare rooms for meetings, and arrange decorations, media equipment, and

furniture for social or business functions.

• Purchase or order groceries and household supplies to keep kitchens

stocked, and record expenditures.

• Keep storage areas and carts well-stocked, clean, and tidy.

• Replenish supplies such as drinking glasses, linens, and bathroom items.

• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators,

stairways, locker rooms and other work areas so that health standards are

met.

• Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum

cleaners and/or shampooers.

• Empty wastebaskets, empty and clean ashtrays, and transport other trash and

waste to disposal areas.

• Run errands such as taking laundry to the cleaners and buying groceries.

• Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered

scrubbing and waxing machines.