Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).
Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.
We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values Opportunity, Knowledge, Support, Integrity and Results help guide the way we work.
At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.
We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!
*Based on full-time and part-time study modes across programmes offered at Kaplan.
^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.
THE ROLE: Executive/Senior Executive, Student Services (Onboarding and Support Services)
Kaplan Higher Education Academy is looking for a dedicated and detail-oriented Executive to join our Student Services team. In this role, you will be responsible for providing exceptional engagement and support to students and ensuring the smooth administration of various academic processes.
Key Roles and Responsibilities
- Welcome Orientation and Induction: Lead the planning and execution of orientation and induction sessions to welcome new students, providing them with essential information and resources for their academic journey.
- Student Engagement: Draft programme updates, send notifications via K360 app, respond to email enquiries, phone calls, walk in enquiries, class visits, prepare and issue Letter of Verification.
- Attendance Monitoring, Intervention, and Leave Application: Monitor student attendance and intervene when necessary. Process leave applications and ensure students follow the appropriate procedures for absences.
- Waivered Course Management: Coordinate schedules and enrollments for waivered courses, while ensuring students receive necessary materials and updates. It includes tracking attendance and updating student statuses in the system, along with maintaining records and generating progress reports. Standby for class commencement.
- Re-module, Course Transfer, Withdrawal, Deferment, Resumption, Extension: Assist students with re-modules, course transfers, withdrawal requests, deferment applications, resumption processes, and extensions and manage inactive students.
- Refund: Process and manage refund requests from students.
- Student Conduct (Non-academic and Academic): Monitor and address issues related to both academic and non-academic student conduct, ensuring compliance with institutional standards and providing guidance when needed.
- Student Complaints and Feedback: Act as a point of contact for student complaints and feedback, ensuring timely resolution and contributing to improvements in student services.
- Academic Intervention Coordination: Coordinate academic interventions for students requiring additional support, collaborating with the academic department to ensure effective solutions.
- Student Financials: Liaise with Finance on payment checking/verification for enrolment (for on-going students). Assist Student Financial Services (SFS) to liaise with students with outstanding fees, needy plan requests and withhold results/parchment release as requested by SFS.
- Student's Pass Monitoring: Manage Student's Pass cancellation and renewal for students.
- Student Surveys: Schedule and notify students of student surveys, ensuring student voices are heard.
- University Partner Support: Provide support and maintain effective communication with university partners to ensure students have access to the necessary resources and opportunities.
- Assessment Appeal: Handle appeals related to assessments, ensuring fair and transparent processes.
- Transcript and Certificate Management: Manage the process of issuing transcripts and certificates to students, ensuring accurate and timely delivery.
- Graduation Ceremony Communication and Registration: Coordinate the communication and registration process for graduation, ensuring students are informed and registered in time for the ceremony.
- Others: Undertake specific projects as required by the Line Manager.
Qualifications
- Candidates must posess at least a Diploma on any discipline
- Preferably 1 year of work experience in customer service
- Fresh graduates are welcome to apply
- Proficiency in Microsoft Applications such as (Words, Excel, PowerPoint, Teams etc.) is a must
Other Information
- Working Hours: Monday to Friday, 9am to 6pm and 10am to 7pm (Rotational Basis)
- Work Arrangements: Hybrid (Blend of in-office and remote work)
- Location: Wilkie Edge, Odeon 331 and Odeon 333
Kindly note that only applications submitted via the given job link will be considered. We regret that only shortlisted applicants will be notified
Related Job Searches:
- Company:
Kaplan Higher Education Academy Pte Ltd - Designation:
Executive / Senior Executive, Student Services (Onboarding & Support Services) - Profession:
Admin / Secretarial - Industry:
Public Service / Education / Publishing - Location:
Rochor