Kaplan is one of the world’s largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.
Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 95,000 graduates.
We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values – Opportunity, Knowledge, Support, Integrity and Results – help guide the way we work.
At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.
Key Roles and Responsibilities:
1. Client Services Excellence:
- Provide exceptional service to Kaplan Financial's corporate clients, students, recruitment agents, and internal stakeholders.
- Offer sound advice and guidance through various communication channels, including walk-ins, telephone inquiries, emails, and other appropriate means.
2. Student Support:
- Offer timely and accurate advice to assist students in various aspects, including admission, advancement, readmission, installment plans, and enrollment in KF's programs.
- Ensure students meet admission requirements for KF's programs and other professional qualifications.
3. Sales and Customer Engagement Initiatives:
- Collaborate with the Head of KF Regional Manager to implement sales and customer engagement strategies.
- Enhance the value of learning with KF and elevate the profile, quality, and prestige of KF's new programs and partner professional qualifications.
4. Relationship Management:
- Cultivate and maintain relationships with potential and existing students, as well as internal and external stakeholders.
- Play a pivotal role in building strong connections that support KF's growth and reputation.
5. Business Development Support:
- Actively support the wider business development team in achieving their goals.
- Stay informed about the market and maintain a comprehensive understanding of KF's product offerings.
6. Database Management and Standards:
- Ensure the accuracy of database information.
- Respond to inquiries in a timely manner.
- Uphold prescribed standards and meet deadlines consistently.
Requirements:
- A minimum of 1 year of full-time work experience in client-facing or customer service roles.
- Experience with data analysis software is advantageous.
- Familiarity with CRM software, such as Salesforce or Microsoft Dynamics 365.
- Proficiency in Microsoft Office software, especially Outlook, Excel, and PowerPoint.
Qualifications
- Diploma from a local polytechnic in a relevant field.
Other Information
Working Hours: Monday to Friday, 9am – 6pm
Work Arrangements: Hybrid (Blend of in-office and remote work)
Location: Singapore (Central Area – Dhoby Ghaut MRT/Little India MRT/Rochor MRT)
If you are a proactive and service-oriented individual with a strong commitment to providing exceptional support to clients and students, we encourage you to apply for this role. Join our team and contribute to the growth and success of Kaplan Financial.
Related Job Searches:
- Company:
Kaplan Higher Education Academy Pte Ltd - Designation:
Sales Support Executive - Profession:
Sales / Retail - Industry:
Public Service / Education / Publishing - Location:
Rochor