Kaplan Higher Education Institute Pte Ltd – Admin Executive (Aus & Euro – BE)

To meet growing demands, our Program management team is looking for individuals who are passionate and able to work well under pressure in a fast- paced, high volume environment. As an integral part of the team, you are required to provide efficient and effective support. You should possess excellent interpersonal and coordination skills, with the ability to multitask on administrative work and adapt to changes. If you are a person who loves challenges and enjoys communicating with people, we invite you to join us for an opportunity to enhance the customer experience and contribute to our fast-growing business.

Key Roles and Responsibilities 

Administrative Management (60%)

• Master timetable scheduling
• Classroom scheduling (including monitoring classroom status on CELCAT & liaising with APSO on changes of classrooms)
• Textbook ordering & arranging course materials for printing
• Uploading course materials to the university's learning portal, if applicable
• Preparing for welcome orientation / induction materials
• Assignment management - getting AA to sort out assignments, preparing assignment dispatch forms for lecturers' collection and return of assignment scripts and couriering assignment scripts to universities
• Getting AA to work on sorting out the parchment lists, certificates and transcripts, etc.
• Preparing for materials collection, exam seating lists, exam dispatch forms and result sheets
• KSS updating - creating terms, scheduling modules, enrolling students & updating students' status, etc.
• Ensuring student’s data is up-to-date at all times
• Maintaining a good deferred / resit / repeat follow-up & recording system
• Preparing for contracts & creating sales orders for deferred / repeat / transferred students, if applicable
• Compiling data for reports for the management's review
• Assigning ad hoc administrative tasks to AA

University Management (20%)

• Liaising with universities for administrative matters (timetables, university faculty's schedules, course materials, outstanding documents from universities, etc.)
• Working with universities on exam board reports, if applicable
• Negotiating with universities on improving administrative processes, if applicable

Cross Department Communication (10%) 

• Liaising with LM to confirm lecturers' schedules (always uploading updated timetables on U Drive for LM's action)
• Liaising with Exam Office to verify assignment results
• Liaising with SFS for issuing credit notes
• Responding to government agencies such as ICA, CPE, Police, etc on time for all enquiries

Teamwork & Personal Development (10%)

• Communicating regularly with Frontline Counterpart to achieve work efficiency & effectiveness
• Providing support to other members in the organization wherever necessary
• Attending training as required
• Proposing ideas for work improvement 

Qualifications

• Minimum Diploma Holder

Other Information

• Excellent Customer service & communication skill
• General Administration.
• 1 year experience in Administration is preferred
• Prior experience in the education industry is preferred 
• Email Management & Follow Up Skills
• Presentation Skills

Technical Competencies

• Proficient in Microsoft Office, Excel, and outlook