Kaplan is one of the world’s largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.
Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 95,000 graduates.
We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values – Opportunity, Knowledge, Support, Integrity and Results – help guide the way we work.
At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.
To meet growing demands, our Program management team is looking for individuals who are passionate and able to work well under pressure in a fast- paced, high volume environment. As an integral part of the team, you are required to provide efficient and effective support. You should possess excellent interpersonal and coordination skills, with the ability to multitask on administrative work and adapt to changes. If you are a person who loves challenges and enjoys communicating with people, we invite you to join us for an opportunity to enhance the customer experience and contribute to our fast-growing business.
Key Roles and Responsibilities
Student Management (40%)
- Conducting welcome orientations / inductions (if applicable)
- Start the class for new modules
- Responding to students’ emails
- Conducting class visits
- Attending student forums / program committee meetings / student feedback sessions
- Updating students with concise information on time (program updates – course details, result release, graduation information, etc.)
- Drafting ad-hoc program updates
- Responding to students’ administrative enquiries / requests
- Resolving any students’ complaints / feedback
- Provide good advice / alternative solutions for students when issues arise
- Bringing students' feedback / issues to the management and recommending solutions
- Highlighting students with learning difficulties and/or other problems to Academics Team/Student Counselor and recommending action
- Issuing warning letters for students with low attendance
- Building rapport with students
University Management (40%)
- Liaising with universities on students' enquiries / requests
- Liaising with universities on meetings / events (e.g. student forums)
- Communicating and negotiating with universities on students' issues / problems (e.g. extenuating circumstances cases, etc.) and lecturers' issues
- Building relationship with universities
Cross Department Communication (10%)
- Communicating with other departments (e.g. sales, finance, etc.) for clarification on or resolution of student issues (e.g. request to retrieve exam scripts from Exam Office for appeal cases)
- Responding to government agencies such as ICA, CPE, Police, etc on time for all enquiries
Teamwork & Personal Development (10%)
- Communicating regularly with Back-end Counterpart to achieve work efficiency & effectiveness
- Providing support to other members in the organization wherever necessary
- Attending training as required
- Proposing ideas for work improvement
Qualifications
- Minimum Diploma Holder
Other Information
- Excellent Customer service & communication skill
- General Administration.
- 1 year experience in Administration is preferred
- Prior experience in the education industry is preferred
Technical Competencies
- Proficient in Microsoft Office, Excel, and outlook
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Kaplan Higher Education Institute Pte Ltd - Designation:
Admin Executive (Aus & Euro - FE) - Profession:
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Rochor