Kaplan is one of the world’s largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.
Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 95,000 graduates.
We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values – Opportunity, Knowledge, Support, Integrity and Results – help guide the way we work.
At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.
To meet growing demands, our Program management team is looking for individuals who are passionate and able to work well under pressure in a fast- paced, high volume environment. As an integral part of the team, you are required to provide efficient and effective support. You should possess excellent interpersonal and coordination skills, with the ability to multitask on administrative work and adapt to changes. If you are a person who loves challenges and enjoys communicating with people, we invite you to join us for an opportunity to enhance the customer experience and contribute to our fast-growing business.
Key Roles and Responsibilities
- Attendance Management - except Graduate Diploma
- Daily/Weekly attendance check and liaison with students/ arrangement for meetings (as necessary)
- Sieving nett STP list, overseas students and LDL list
- Checking system-churned "List of students have no attendance for 7,8,9 days"
- Checking system-churned "Late enrolled report"
- Tracking of MIA/ Zero attendance
- Tracking of attendance severity list (L1/L2/L3)
- Contact and counsel students due to unsatisfactory attendance
- Monthly submission of STP low attendance list to ERO
- Preparing and checking study plans for resumption cases
- Checking of unit entitlements
- Checking on Celcat clashes allocated and assign alternative class(es) and/or make up session
- Low attendance counsellings
- Welcome Orientations/ MUST
- Class Visits
- Assist in phone calls/ walk in queries
- Adhoc projects/ audit events/ ad hoc admin duties assigned by Manager etc
- Attend/ Assist in Graduation ceremonies
- Miscellaneous administrative matters (such as KSS MID creations/update, attendance checks, tracking of students, performing course evaluations, etc, as necessary)
Qualifications
- Minimum Diploma Holder
Other Information
- Excellent Customer service & communication skill
- General Administration.
- 1 year experience in Administration is preferred
- Prior experience in the education industry is preferred
Technical Competencies
- Proficient in Microsoft Office, Excel, and outlook
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Kaplan Higher Education Institute Pte Ltd - Designation:
Admin Executive (UPS-FE) - Profession:
Admin / Secretarial - Industry:
Public Service / Education / Publishing