Kerry Interim Pte Ltd – Customer Service Associate

Responsibilities:

• You will be responsible for the order management between customer and workshop while administering customer accounts, including contract administration via the ERP systems.
• Understand customer requirements and transform them into fulfilment actions
• Ensure customer order status, weekly reports are accurately generated and maintained
• Maintain regular contact with customers assigned, and perform weekly, monthly, and yearly reviews.
• Develop alternative solutions and make decisions to ensure order delivery to meet customer requirements
• Coordinate clarification of technical and commercial queries
• Inform relevant customers proactively on order status, especially for delays or critical parts
• Consolidate technical quotation, fulfil business quote, and send to customer via ERP system.
• Continuous improvement/optimization of the order fulfilment process, analyse metrics to provide insight and recommendations to improve organizations profitability and margin
• Any other duties as assigned by the supervisor

Job requirements:

• Minimum poly diploma qualification with an attitude to learning new technology, systems
• You are a team player, customer-oriented with the meticulous mindset
• Experience in preparing quotations and invoices
• Self-motivated person who can bring ideas and improve our existing processes
• Proficient in Microsoft applications and knowledge of ERP is desirable