Keywords is an international technical service provider to the global Video Game Industry with studios in Dublin, London, Barcelona, Milan, Rome, Tokyo, Singapore, Shanghai, New Delhi, Pune, Montreal, Seattle, Los Angeles and Rio de Janeiro. With over 1,500 games passionate employees around the world, we provide a range of translation, testing, audio, customer care and art production services to Video Game Developers and Publishers alike. Our brands include Keywords, Babel Media, Binari Sonori, Lakshya Digital, Alchemic Dream, Reverb and Liquid Violet.
Our experience and dedication to the entire market for video games regardless of platform, genre, and distribution channel and throughout the lifecycle of a game from concept to live operations support across the globe us help our clients develop and maintain games that connect with their core audience, no matter what language they speak
Responsibilities:
• Query handling of tickets raised by customers in Simplified Chinese
• Representing the company as the first point of contact for the client’s customers
• Ability to meet targets and deadlines
• Ability to work within a team and have an honest and valuable input towards the team structure
• Research bug reports and provide information and reproduction steps for QA
• Ensure compliance of player base with the game rules (ToS, Conduct Policies)
• Interact with and engage players by communicating with them on live chats, forums & social media platforms
• Update the communities regarding server downtime, maintenance, special offers & game updates
Requirements:
• Excellent writing skills in English and Simplified Chinese in order to communicate with the Mandarin-speaking customers
• Good knowledge of various social media (Facebook, Twitter, Google+, YouTube, blogs and forums)
• Prior Customer service/call center experience would be preferred
• Interest in video games will be a plus
• Excellent organizational and time management skills
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Keywords Studio Singapore - Designation:
Customer Support Agent - Profession:
Customer Service / Communications - Industry:
Computer and IT