Kids 21 Club Pte Ltd – Service Associate

Description
• Reports to the F&B Manager
• Receive and greet guests followed by seating them accordingly.
• Maintain communication with/supports the F&B Manager
• Inspect dining room, table settings, chairs, floors, proper maintenance, cleanliness and safety.
• Takes immediate action to resolve all complaints and issues.
• Manage the guest reservation system alongside with reservation staff.
• Adhere and enforce all restaurant rules, regulations and policies.
• Maintain uniform and service standards.
• Ensure side work is completed every day and dining room supplies are stocked.
• Review daily specials, stations and other applicable announcements.
• Close the shift on the POS / Credit Card terminal.
• Tally all payment settlement and drop the cash in the safe
• Coordinates food service between kitchen and service staff.
• Review daily and weekly events with F&B Manager.

JOB REQUIREMENTS
• Fluent in spoken and written English.
• Minimum 1 year’ experience in restaurant service, experience in barista will be a plus.
• Basic certification in restaurant service is desirable. A combination of practical experience and education will be considered.
• Outstanding Customer Service, focused and oriented.
• Professional, articulate, friendly, and punctual.
• Full time flexible hours are required (able to work days, nights, weekends, holidays).
• Strong communication skills with the ability to promote sales and resolve conflict.
• Able to work at a rapid pace while maintaining attention to detail; ability to multi-task.