NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.
Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises.
Outlet Managers are amongst our most critical resource on the frontline of our business.They are responsible for the smooth running of our food establishments which require abroad range of skills and knowledge. They are experts in multi-tasking and prioritization;having to switch roles and wear the multiple hats of food stall operator, propertymanager, hygiene officer, customer service ambassador and more as they carry out theirduties.As an Outlet Manager , you balance running our beverage, snack and dessert stalls withmanaging a dozen or more tenants who together work to provide a vibrant and appealingdining experience for customers. Key to the success of any outlet is the customerexperience, cleanliness and value and you have a hand in making Kopitiam’s outlets thefirst choice of diners who want good, affordable food.
Reporting to the Area Manager and your responsibilities include but not limit to:
Direct and manage food court according to company SOPs and regulatoryrequirements
Mentor and supervise service staff on food handling, service conduct andcompliance to standards
Advise and support tenants on their operational needs and service consistency
Manage food court according to budget with responsibility in creating andexecuting plans to sustain profitability
Monitor sales and provide monthly sales reports with recommendations forbusiness reviews with management
Handle customers’ complaints and operational issues
Qualifications
Preferably someone with diploma in F&B, supply chain or related courses
Is fluent in English and one other local language
Basic computer literacy including MS Word and Excel
Possess good knowledge of WSHA, HACCP & MUIS regulations
Hands-on with good problem-solving skills relating to food court operations andcustomer issues
Ability to foster positive working relationships
Preferably someone with at least 3-5 years’ in a supervisory role
Experience working in F&;B sector is a plus
Other Information
Rotatint Shift
Outlet operating 8am -8pm
Related Job Searches:
- Company:
Kopitiam Investment Pte Ltd - Designation:
Outlet Manager - Profession:
Food Services / F&B - Industry:
Others