Kopitiam Investment Pte Ltd – Senior Area Manager

Reporting to the Head, Operations and your responsibilities include but not limit to

• Overall accountable to an area assigned (which consist of several outlets) be it for P&L, fulfillment of targets, sop and policies of the company 
• Direct and manage food court according to company SOPs and regulatory requirements
• Coach outlets in-charge and service crew on food handling, service conduct and compliance to standards
• Work closely with tenants on their operational needs and service consistency
• Manage food court according to budget with responsibility in creating and executing plans to sustain profitability
• Monitor sales and provide monthly sales reports with recommendations for business reviews with management
• Conduct investigations & prepare reports for all incidents happened at outlet and put up recommendation
• Manage staff performance and disciplinary issues with HRBP
• Resolve customers’ complaints and operational issues

Qualifications

• Preferably someone with degree in F&B, supply chain or related courses
• Basic computer literacy including MS Word and Excel
• Possess good knowledge of WSHA, HACCP & MUIS regulations
• Hands-on with good problem-solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships
• Preferably someone with at least 5-7 years’ in a supervisory role
• Experience working in F&B sector is a plus