Leacov Singapore Pte Ltd – Customer Service Intern

Job Description

• Attend to phone calls, emails and walk-in visitors in Headquarters via ZOOM
• Perform live agent duties for online course registrations
• Perform frontline counter services
• Update and maintain customers' record in the system
• Handle daily closing payment and settlement of cash collections and credit cards transactions
• Provide the most courteous and efficient service to clients and maintain professional image at all times
• Assist in all other ad-hoc tasks required by the company
• Assist customers with course postponement, withdrawal and refund
• Handle and resolve customer complaints
• Direct request and unresolved issues to the management in HQ.
• Manage the class registration rate to ensure maximum utilisation of classroom
• Oversee and manage booking system
• Follow up with customers on bookings
• Answer customers calls and ensure calling back missed and abandoned calls in a promptly manner.
• Inquiries and request on training programmes

Job Requirements

• Currently pursuing an undergraduate degree in any Business-related field
• Fluent in spoken English/Mandarin (Ability to speak other dialects is an advantage)
• Proficient in Microsoft Office, including Microsoft Excel, Word and PowerPoint
• Data entry
• Organised and meticulous
• Possesses a positive learning attitude
• Good communication and interpersonal skills
• Outgoing, helpful and friendly personality
• Ability to quickly adapt to change
• Must be highly motivated, detail- oriented, creative and innovative
• Amenable to work beyond working hours
• At least 1 year of Customer Service work experience (preferred but not essential)