Lion Peak Pte Ltd operates a chain of hotel in the mid-priced hotel sector with Lion Peak Hotel – Raffles spearheading the chain as the flagship hotel with its upscale design and its desirable location in the heart of the vibrant Bugis.
As you step into our hotels you will experience the philosophy which Lion Peak Hotels holds dearly, “Caring for Each Guest Like a Family.” We sincerely believe that comforting and pampering hospitality services should be experience at a great value. Featuring more than 400 rooms across 5 properties in prime location and well fitted with modern conveniences which will ensure a rewarding and comfortable stay with us. At Lion Peak Hotel, be it for business or leisure we aim to provide a home away from home as we strive to take care of your needs.
We look towards to serving you at Lion Peak Hotel as your ideal accommodation.
Front Office Assistant manages key areas of the department. A Front Office Assistant is also a core member of the team who manages, assists to oversee sections during the absence of seniors and also guides the Front Office Assistant on guest reservations and handling of arriving guests.
Responsibilities & Duties
Operations
To ensure that all VIP arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival
To welcome and bid farewell to all VIP guests
To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
Attend to guests’ requests and thoroughly investigate guest complaints
Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
Lead the Reception team in relation to KPI achievement, upselling targets.
Assist DM with regard to complaint handling.
In Charge of rostering of reception and club staff.
Guest Service
Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
To deal with irate guests and find ways to resolve issues to the guests’ satisfaction
To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale
To lead as a role model in terms of service and revinate scores.
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- Company:
Lion Peak Pte Ltd - Designation:
Front Office Assistant - Profession:
Hospitality - Industry:
Hotel and Accommodation Services - Location:
Downtown Core