Little Forest – Sales & Operations Manager

Responsibilities for Customer Service, Sales & Administrations

• Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
• Handle customer's enquiries on site and via whatsapp/email
• Assist in check-ins of parents and children at the frontdesk
• Managing our CRM system and booking system which includes sales of our classes and programmes.
• Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
• Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times
• Foster a positive and pleasant working relationship with the team
• Familiarise with current information about services and products available for customers
• Accurately record customer demographics, sales orders, or other information digitally or in written form
• Communicate with clients in English and Mandarin 

Responsibilities for Operations 

• Perform Inventory checks and ensure classroom materials are well stocked.
• Responsible for purchasing and restocking of materials in the centre.

Qualifications

• Customer service or sales experience preferred
• Ability to cooperate with and support other members of the team
• Strong verbal communication skills in the English language
• Willingness to interact daily with customers from a wide range of cultures and backgrounds
• Must be comfortable working as a team as well as independently
• Good sense of organization and keen attention to detail
• Knowledge of customer service best practices and desire to participate in trainings and professional development
• Ability to perform well in a fast-paced working environment 

Other Requirement

• Able to work on Saturdays
• Location: Joo Chiat