Company
Livingmenu SG Pte Ltd
living.menu
Designation
Management Trainee
Date Listed
06 Jun 2023
Job Type
Entry Level / Junior Executive
Full/PermPart/TempIntern/TS
Job Period
Immediate Start - Flexible End
Profession
Customer Service / Communications
Industry
Food Services / F&B
Location Name
Ubi Avenue 3, Vertex Tower B, Singapore
Address
33 Ubi Ave 3, Singapore 408868
Map
Allowance / Remuneration
$800 - 2,000 monthly
Company Profile
Livingmenu is a Singapore based food tech innovator focusing on creating a tech-enabled ecosystem to support passionate chefs from all backgrounds.
We help top-rated food vendors increase the utilization efficiency of their time, space, manpower and capital to maximize their chances of success.
Empower greater efficiencies in hawkers and chef-run restaurants to improve the sustainability of Asia's local food culture.
Job Description
- Customer inquiries: Handling incoming customer inquiries via various channels such as emails, live chat, or social media. Providing prompt and accurate information, resolving customer issues, and ensuring customer satisfaction.
- Sales support: Assisting customers with product or service selection, providing information about pricing, features, and promotions. Upselling or cross-selling additional products or services based on customer needs and preferences.
- Order processing: Managing customer orders, verifying information, and ensuring accurate entry into the system. Coordinating with other departments such as logistics and vendors to ensure timely delivery.
- Problem resolution: Addressing customer complaints, concerns, or escalations. Investigating issues, identifying root causes, and finding appropriate solutions to ensure customer satisfaction and retention.
- Relationship building: Developing and maintaining positive relationships with customers. Building rapport, understanding their needs, and providing personalized recommendations or solutions to enhance customer loyalty.
- Product knowledge: Acquiring in-depth knowledge about the company's products or services. Staying updated on industry trends, competitors, and market conditions to effectively communicate the value proposition to customers.
- Team collaboration: Collaborating with other team members, to ensure a seamless customer experience. Sharing feedback, best practices, and contributing to overall team success.
- Continuous improvement: Seeking opportunities for self-improvement and professional development. Staying updated on sales techniques, customer service strategies, and industry developments to enhance skills and performance.
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Related Job Searches:
- Company:
Livingmenu SG Pte Ltd - Designation:
Management Trainee - Profession:
Customer Service / Communications - Industry:
Food Services / F&B - Location:
Geylang
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