Loft Logistics – Fulfilment Operations Intern

Key Responsibilities:

• Operational Interaction:
  • Manage daily interactions with assigned customers, including order handling, providing accurate information, and addressing complaints.
  • Maintain and enhance customer relationships through effective communication and satisfaction management.
• Business Development:
  • Facilitate new business workshops with customers prior to operational go-live, fostering collaboration, communication, and alignment.
• Process Improvement:
  • Lead and execute operational process improvements within the warehouse.
  • Conduct process mapping and data analysis to identify bottlenecks and inefficiencies.
  • Implement and develop Standard Operating Procedures (SOPs) and/or Statements of Work (SOWs) for newly secured customers.
• Training and Support:
  • Provide on-the-job training sessions for operational teams and lead efforts to enhance team performance.
  • Be willing to assist in operational tasks to gain a comprehensive understanding of the operations.
• Administrative Duties:
  • Review and cross-check monthly customer invoices against operational data.
  • Liaise with operations to ensure quick and efficient resolution of customer issues and queries.
  • Prepare reports, business correspondence, and procedure manuals as required.

Requirements:

• Currently pursuing Higher Nitec, a Diploma or Degree in Supply Chain Management, Logistics, Operations Management, or a related field.
• Strong interpersonal and communication skills.
• Ability to work effectively both collaboratively and independently in a fast-paced, dynamic environment.
• Enthusiasm for problem-solving and a genuine interest in logistics and supply chain management.
• Openness to learning and applying modern technologies and platforms used in the logistics industry.
• Proven analytical skills with the ability to digest large amounts of data, identify key issues, and present information clearly to various stakeholders.
• Commitment to quality management and process improvement.
• Experience in identifying process improvements and coordinating their implementation.
• Strong customer service orientation with effective communication and problem-solving skills.
• Knowledge of basic operational handling procedures for warehousing.
• Ability to deliver polished outputs in PowerPoint, Excel, and Word formats.
• Proficient in Microsoft Office, internet, web-based, and job-specific software applications.
• Excellent analytical skills with the ability to digest and present data concisely.
• Strong problem-solving abilities and a collaborative team player.
• High level of integrity and the ability to independently own projects and deliverables.
• Positive attitude, especially in high-pressure situations and when making mistakes.