Loft Logistics – Fulfilment Operations Intern

Company
Loft Logistics
krislite.com
Designation
Fulfilment Operations Intern
Date Listed
05 Sep 2024
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Flexible Start, For At Least 3 Months
Profession
Logistics / Supply Chain / Transport
Industry
Logistics
Location Name
9 Loyang Way, Singapore
Address
9 Loyang Way, Singapore 508722
Map
Allowance / Remuneration
$800 - 1,100 monthly
Company Profile

As a Fulfillment Operations Intern at Loft, you will gain hands-on experience in the logistics and supply chain industry. You will work closely with our operations team to manage and analyze operational activities, impacting customer experience and satisfaction. This role offers a unique opportunity to apply your academic knowledge practically and develop key skills for a career in logistics and operations management.

Job Description

Key Responsibilities:

  • Operational Interaction:
    • Manage daily interactions with assigned customers, including order handling, providing accurate information, and addressing complaints.
    • Maintain and enhance customer relationships through effective communication and satisfaction management.
  • Business Development:
    • Facilitate new business workshops with customers prior to operational go-live, fostering collaboration, communication, and alignment.
  • Process Improvement:
    • Lead and execute operational process improvements within the warehouse.
    • Conduct process mapping and data analysis to identify bottlenecks and inefficiencies.
    • Implement and develop Standard Operating Procedures (SOPs) and/or Statements of Work (SOWs) for newly secured customers.
  • Training and Support:
    • Provide on-the-job training sessions for operational teams and lead efforts to enhance team performance.
    • Be willing to assist in operational tasks to gain a comprehensive understanding of the operations.
  • Administrative Duties:
    • Review and cross-check monthly customer invoices against operational data.
    • Liaise with operations to ensure quick and efficient resolution of customer issues and queries.
    • Prepare reports, business correspondence, and procedure manuals as required.

Requirements:

  • Currently pursuing Higher Nitec, a Diploma or Degree in Supply Chain Management, Logistics, Operations Management, or a related field.
  • Strong interpersonal and communication skills.
  • Ability to work effectively both collaboratively and independently in a fast-paced, dynamic environment.
  • Enthusiasm for problem-solving and a genuine interest in logistics and supply chain management.
  • Openness to learning and applying modern technologies and platforms used in the logistics industry.
  • Proven analytical skills with the ability to digest large amounts of data, identify key issues, and present information clearly to various stakeholders.
  • Commitment to quality management and process improvement.
  • Experience in identifying process improvements and coordinating their implementation.
  • Strong customer service orientation with effective communication and problem-solving skills.
  • Knowledge of basic operational handling procedures for warehousing.
  • Ability to deliver polished outputs in PowerPoint, Excel, and Word formats.
  • Proficient in Microsoft Office, internet, web-based, and job-specific software applications.
  • Excellent analytical skills with the ability to digest and present data concisely.
  • Strong problem-solving abilities and a collaborative team player.
  • High level of integrity and the ability to independently own projects and deliverables.
  • Positive attitude, especially in high-pressure situations and when making mistakes.

 

Application Instructions

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