LUNCH Actually is Asia’s first lunch dating specialist which arranges quality dates for busy, pro-active single professionals in a discreet, fun and stress-free environment. Launched in Singapore in April 2004, Kuala Lumpur, Malaysia in September 2005 and Hong Kong in April 2008, Lunch Actually aims to provide a safe, convenient and non-intimidating avenue for busy professionals to meet.
Our Culture… We embody the entrepreneurial spirit, daring to dream and making our dream a reality. We honor integrity, commitment and creativity. We respect our staff and we practice open door policy. We have many well-defined policies, procedures and programs to bring out the best in our staff. We are always focused on our people. We provide opportunities to develop your skills, further your career, and achieve your goals.
We are looking for a dedicated, passionate and talented team member that shares the basic qualities of honesty, enthusiasm, creativity and respect for customers and co-workers. And to be part of our dynamic team, you must be adaptable, self-motivated and willing to work hard.
Want to make a difference? Passionate about helping singles find love? We want to talk to you!
Drop us an email with your latest CV and tell us why you want to be a cupid!
Customer Service Intern (Matchmaker)
Responsibilities
You will be working alongside the Operations Team in their day-to-day duties, mainly:
- Maintaining a positive, empathetic and professional attitude towards clients at all times
- Responding promptly to client inquiries
- Communicating with clients through various channels
- Acknowledging and resolving client complaints
- Communicating and coordinating with internal teams (e.g. callbacks, sales) to address client issues
- Provide support in the housekeeping of existing client accounts e.g. updating of details, keeping records of client interactions, comments and complaints
- Any other ad hoc administrative tasks as required
Requirements
- Customer success enthusiast – You are the type of individual who enjoys putting your skills to use while helping people find solutions.
- You believe in giving our clients the best service experience that can bring success to both the clients and company, with passion in customer service that involves mainly text conversations, email handling and calls
- Highly diligent doer, conscientious, punctual and attentive to details
- A professional disposition and positive attitude
- Excellent command of both oral and written English
- Attentive and eager to learn
- Ability to multitask, prioritize and manage time effectively
- Ability to commit at least 3 months - full time internship
- Able to work on either weekend is a plus
Benefits
- No field work; you will be working comfortably in our cozy and fun office
- Learn and grow with the team - product and communication training will be provided
- Energetic and startup-like working environment, led by experienced leaders and serial entrepreneurs
- A healthy organizational culture that promotes teamwork
- Opportunity to promote to a full time role with us
Related Job Searches:
- Company:
Lunch Actually Pte Ltd - Designation:
Customer Service Intern (Matchmaker) - Profession:
Customer Service / Communications - Industry:
Others - Location:
Central Area