LVMH Fragrances and Cosmetics (Singapore) Pte Ltd – Quality Analyst (Contract)

We are looking for a Quality Analyst to work with us under a 1-year contract (renewable). This role will be reporting to the QA/QC Assistant Manager and the role will need to drive process optimization in Claims Management and improve in data quality management. Below is the detail -

MAIN RESPONSABILITIES

• Perform UAT (User Acceptance Test) on evolution/ enhancement of newly developed on-line tool
• Enhance communication & marketing of new tool
• Support roll-out of tool to new sites within APAC
• Provide training to internal & external team within APAC
• Identify improvement areas and develop actions plan with project committee to reduce claims
• Participate in evidence gathering and root cause determination to secure the quality process in our logistics partner (Bollore) to fulfil customer’s expectation
• Perform thorough quality analysis to measure the effectiveness of various quality processes using data and internal auditing tools
• Initiate corrective actions for procedural or process deficiencies
• Develop common tools to facilitate weekly performance tracking / reporting and follow up of KPI’s and actions plan

QUALIFICATION & KEY COMPETENCIES:

• Integrity and trust
• Organize and rigor
• Customer Focus
• Technical skills:
• Analytical skills and good Microsoft Office technical skills (knowledge of SAP or any WMS software is a plus)
• Good interpersonal, communication and presentation skills
• Strong Project Management and Change Management skills
• Continuous improvement oriented, open minded & Team player
• Customer and result oriented
• Minimum Degree or equivalent qualification
• Able to converse in English and Mandarin

LOCATION:

Position located in the Pioneer area (company transport provided at Boon Lay, Jurong East and Outram MRT station).