The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Having grown from its Asian roots into a global brand, the Group now operates 33 hotels and seven residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.
Website: https://www.mandarinoriental.com/singapore/marina-bay/luxury-hotel
The F&B Service Intern is responible for assisting junior and senior colleagues to ensure all guest’s satisfaction are met over the dining experience by providing efficient and quality service.
- To maintain a high standard of personal grooming.
- To ensure cleanliness of uniform and portray a good image while on duty.
- To attend daily briefing and ensure all job assignment duly carried out.
- To read the outlet logbook daily to ensure he/she is informed of all the latest information.
- To meet and greet guests in a professional and warm manner.
- To assist Managers to ensure a smooth operation.
- To be able to carry out suggestive selling.
- To be able to communicate effectively with all colleagues.
- To ensure guest’s satisfaction are met at all time.
- To assist cashier in preparing and presenting bill.
- To bid farewell to all departing guests in a warmth manner.
- To ensure that all Legendary Quality Experiences are carried out.
- To respond proactively to guest queries and to ensure appropriate action is taken in a timely fashion.
- Handles small guest’s complaints in a politely, promptly and professionally manner and always inform supervisor on duty of the complaint immediately.
- Ensures his/her station is organized and stocked with the needed mise en place.
- Ensures that all tables, chairs and operating equipment are clean and ready for service.
- Any other reasonable duties assigned by the Restaurant Manager.
Competencies
- Good communication and interpersonal skills
- Proactive, self-initiated and willing to learn
- Adaptable and able to work in a fast-paced environment
Related Job Searches:
- Company:
Marina Bay Hotel Private Limited - Designation:
F&B Service Intern #SGUnitedTraineeships #SGUP - Profession:
Hospitality - Industry:
Hotel and Accommodation Services - Location:
Downtown Core