The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Having grown from its Asian roots into a global brand, the Group now operates 33 hotels and seven residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.
Website: https://www.mandarinoriental.com/singapore/marina-bay/luxury-hotel
1. Role Description
The Front Office Intern will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences procedures.
2. Specific Responsibilities
• Greet and escort guests promptly to their rooms.
• Handle cashier duties in accordance to Front Office Policy & Procedures and MOHG (Mandarin Oriental Hotel Group) Controller’s Policy & Procedures.
• Demonstrate teamwork by cooperating with and assisting colleagues as needed.
• Address special guest preferences recorded in guest history profiles.
• Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly.
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience.
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Reservations and Room Service colleagues.
• Perform any other reasonable duties as required by your supervisors.
• Co-ordinate and facilitate group check in process with Group Services Manager (room keys, registrations cards, room allocations according to preferences).
• Possess a strong understanding rooms configuration and features (rooms aspect, bedding configuration).
• Assists in Concierge-tour arrangements.
3. Competencies
• Good communication and interpersonal skills
• Proactive, self-initiated and willing to learn
• Adaptable and able to work in a fast-paced environment
The Front Office Intern will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences procedures.
Related Job Searches:
- Company:
Marina Bay Hotel Private Limited - Designation:
Front Office Intern #SGUnitedTraineeships #SGUP - Profession:
Hospitality - Industry:
Hotel and Accommodation Services - Location:
Downtown Core