As a leading education technology company, McGraw Hill is focused on balancing digital transformation with traditional publishing to enhance student learning. McGraw Hill has been a classroom staple for over 130 years by working to create learning experiences that meet the changing needs of students, educators and institutions. By being flexible and adaptable, McGraw Hill remains at the forefront of innovation by developing new ways to join digital learning with education.
We have offices across North America, Latin America, India, China, Asia Pacific, Europe, the Middle East and South America, and our solutions are available in nearly 60 languages.
Traineeship Description:
The role of Customer Experience Representative will ensure the timely and accurate fulfilment of customer enquiries/orders. Ensure McGraw Hill provides a level of customer service that encourages business growth.
This role will report to Customer Service Supervisor / Inventory Manager
Specific Responsibilities:
- Ensure the timely and accurate fulfilment of customer enquiries/orders
- Responsible for all customer inquiries and questions
- Provide excellent customer service at all times
- Follow up to customer inquiries by taking specific action in a timely manner
- Problem solve to help customers resolve issues
- Performs other related duties and assignments as required and as assigned by supervisor or manager
Competencies to learn:
- Good commercial understanding
- Empathy for customers
- Enthusiasm for problem solving
- Team Player
- Customer Service Experience
Education Qualifications Required for the Traineeship Role:
- Diploma
Duration of Traineeship Offered:
- 9 Months
Eligibility Criteria for SGUnitedTraineeships:
- Singapore Citizen or Permanent Resident; and
- Graduated or graduating in calendar year 2019 or 2020 from ITEs, polytechnics, universities, or other educational institutions (e.g. private universities and overseas institutions); or
- Graduated earlier from above institutions and completed National Service in 2019 or 2020.
Related Job Searches:
- Company:
McGraw Hill Singapore - Designation:
Customer Experience Representative #SGUnitedTraineeships - Profession:
Customer Service / Communications - Industry:
Others - Location:
Jurong East