Meltwater, a pioneer of media intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. We believe that business strategy will be increasingly shaped by insights from online data. Organisations will look outside, beyond their internal reporting systems to a world of data that is constantly growing and changing. Our customers use these insights to make timely decisions based on real-time analysis.
More than 30,000 companies have used Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. With nearly 20 years of experience analyzing data, Meltwater is dedicated to a personal & global service built on the local expertise of 55 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community.
Keen on a 'virtual tour' around our Singapore office?
VISIT: https://www.humanresourcesonline.net/photos-meltwaters-singapore-office-is-a-melting-pot-of-fun-and-winning/
Culture!
Meltwater has won several awards as a Top Employer worldwide, and our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. Close mentorship and team unity are constantly emphasized to ensure every individual is continuously developing.
We create an environment where our people are motivated by their colleagues to discover new strengths and shine even brighter. We keep our entrepreneurial spirit alive within every team and every department—delighting in hard work and relishing the feeling of accomplishment that comes with it.
Our values are at the core of our culture, and they can be summed up by the acronym MER, which means “more” in Norwegian.
Moro [‘mo(·)ro]
Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
Enere [‘e nðr’e]
Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
Respekt [re’spekt]
Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
MER
An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve—whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.
The Client Success team focuses on growing and engaging Meltwater’s user base. The Client Support Representative supports the Client Success team and will be responsible in providing client support on Meltwater’s products/services, ensuring high standards of customer satisfaction. Success in this position requires excellent client service skills, strong product knowledge, and the ability to thrive in a dynamic, team-focused environment.
Responsibilities:
- Be the first line of support for client questions, issues and troubleshooting
- Work closely with Account Managers to provide support to Meltwater’s client pool
- Become an expert user on our SaaS platforms: Meltwater News (full service PR suite monitoring digital media & metrics, combined with media outreach), Meltwater Buzz (social media + social CRM)
- Build Boolean Logic searches and basic analytics, set-up new users, update client cards, etc
- Create reports by mining digital media and social media content based on each brand’s individual parameters
- Analyze data streams from multiple media channels to measure impact of clients’ brand marketing, public relations and social media outreach campaigns
Requirements:
- Fluent in Bahasa Indonesia language in reading, writing & conversing (for business sales requirements)
- Currently residing in Singapore
- Bachelor’s Degree (in any discipline) with strong academic results
- Entry level candidates / have maximum 1 to 2 years of work experience
- Strong interpersonal and communication skills
- Client servicing experience
- Have a great interest or work experience in Sales & Account Management
- International experience (academic, personal or professional) and held leadership roles in university
- Strong analytical, problem solving and consultative skills
For interested applicants, we welcome you to send us your updated resume, along with your contact details, availability and salary expectation.
Kindly note that only shortlisted candidates will be notified.
We look forward to hearing from you!
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Meltwater Singapore - Designation:
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