Mend (Mend.sg) is an online platform that provides repair solutions for electronic devices. We aim to enable the rights to repair by providing affordable options at the convenience of the customer.
Established since December 2020, Mend.sg is on a mission to promote self-fixing amongst customers and provide the necessary assistance when required. We are steadily growing our customer base and community to empower them to mend their own devices.
Here at Mend, your contribution will have a direct impact to the company's growth and success, especially since we are a small company. If you are someone who wants your voice to be heard and ideas executed, do join us!
We're looking for independent and driven individuals who are not afraid to make mistakes and learn along the way. Training will definitely be given and you'll get to experience first hand how it's like working in a startup
Responsibilities:
- Repairs of Battery replacements, Keyboard replacements, Speaker replacements, Fan replacements, Screen replacements, for all MacBook models (up till MacBook Pro 16 inch 2019 & MacBook Air Retina 13 inch 2020)
- Able to plan and estimate job completion
- To handle any customers enquiries as well as to troubleshoot any device issues
- Escalate any pressing customer issues to the GM
-To update the SOP manual with frequently asked questions from customers
Requirements:
- Proficient in English to communicate directly and effectively to customers
- Prior customer service management related experience would be an advantage
- Computers repair experience is preferred
- Great time management
Related Job Searches:
- Company:
Mend Private Limited - Designation:
Technician - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Toa Payoh