Menicon Singapore Sales Pte Ltd – Sales Support Assistant

Responsibilities:

• Execute order processing and order fulfilment tasks.
• Arrange delivery for orders.
• Involved in stock-taking, and some administrative matters.
• Respond promptly to customers’ inquiries and resolving their complaints.
• Update and maintain customers’ records and contact database.
• Gather customer feedback and identify risks with different approaches of business process change.
• Communicate and coordinate with colleagues as necessary.
• Work to deliver customer satisfaction and to provide professional customer support.
• Support internal and external parties in accounts related matters.
• Support Managing Director on ad-hoc work (including specific sales activities).

Requirements

• Tertiary education.
• Experience in the optical industry is preferred.
• Experience in customer service and documentation preferred.
• Proficient in Excel and Word.
• Professional, positive and people-centric.
• Trustworthy and mature.
• Good customer service.
• Focused on quality, accuracy and consistency.
• Good communication skills.
• Able to multi-task.
• Able to function under stress.
• Able to stay calm when customers are stressed or upset.
• Receptive to change.