Company
Micro 2000 Technology Pte Ltd
micro2000.com.sg
Designation
IT Helpdesk Agent
Date Listed
28 Mar 2022
Job Type
Entry Level / Junior Executive
Full/PermFree/Proj
Job Period
Flexible Start - Flexible End
Profession
IT / Information Technology
Industry
Computer and IT
Location Name
8 Ubi Road 2, Micro 2000 Technology Pte Ltd, Zervex Building, Singapore
Work from Home
Address
8 Ubi Rd 2, #08-20 Zervex Building, Singapore 408538
Map
Allowance / Remuneration
$1,850 - 2,400 monthly
Company Profile
Micro2000 offers a range of innovative solutions and services to help solve your complex industry challenges. Our customers demand expertise, on-time deliveries and on-budget projects. At Micro 2000, we have the experience and resources to ensure tangible and concrete benefits for our customers every single time.
Micro2000 approaches each opportunity based on a simple idea; A blended offering of high quality business consulting onsite and impeccable technology implementation off-site.
Job Description
Job Responsibilities
- Provide 1st level troubleshooting to customer.
- Assist with remote support
- Follow call script processes to answer incoming calls, emails, etc
- Handle Incidents through the channels provided as part of incident handling services for providing of IT support to end users
- Log, Track and escalate related problems to the correct entity. Responsible and take ownership of all calls till closure
- Monitoring and Tracking of incidents
- Dispatch onsite support if required
- Ensure Users is progressively informed of the case status
- Ad hoc duties as assigned
Job Requirement
- Higher Nitec / Diploma in Information Technology or equivalent
- Entry Level
- Training will be provided (eg. PC troubleshooting, resetting of passwords)
- Comfortable working environment
- Customer-oriented with good interpersonal and communication skills
- Team player, quick learner
This position is already closed and no longer available. You may like to view the other latest internships here.
Related Job Searches:
- Company:
Micro 2000 Technology Pte Ltd - Designation:
IT Helpdesk Agent - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Geylang
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