Mobile Credit Payment Pte Ltd – Customer Service Officer (Merchant and Technical Support Services)

• Assist customers with their inquiries ranging from products and services to complaints through email, letters, faxes and paper escalations from other departments within the stipulated Key Performance Indicators (KPIs);
• Work with inter-departments to assist customers in resolving service and/or technical related problems;
• Provide customers with solutions or alternatives that will ensure customers’ satisfaction;
• Provide feedback on customer issues,process and procedure issues for further improvement;
• Support ad-hoc projects;
• Perform day to day operation;
• Provide technical trouble-shooting and customer service on client''s range of products at customers’ premises;
• Work as a team with internal and external co-workers;
• Take follow-up action on outstanding issues, in a timely manner;
• POS terminal and software setting up and installation,also field visit to customer premises;
• Attending to customers / user fault call via telephone, remote access software and on-site support;
• Server and Software management including configuration, administration, migration and upgrading;
• Other IT related jobs as assigned by supervisor, Director.

Customer Service Officer

[ Merchant and Technical Support Services , East ]

[ Salary Negotiable )

Pre – Requisites :

• Diploma / ITC / NTC in Information Technology, Electronic Engineering or relevant
• Technical background desirable;
• Customer oriented, with the passion to serve and understand customer needs;
• 1 - 2 years working experience in related field;
• Good knowledge of PC hardware, OS and Application Software;
• Attend on-site support, helpdesk support;
• Must support Merchant Retail hours;
• Able to work on weekends and public holidays if required;
• Only shortlisted candidates will be notified;

Qualified or interested candidates, please submit your updated resume in PDF format

Please include the following information in your resume:

· Personal Particulars with Recent Photograph in colour

· Education background

· Work experiences in point forms

· Reason(s) for leaving

· Current and Expected salary

· Date of availability / Notice Period

Our Address : No.60 Ubi Crescent, Ubi TechPark #03-12 Singapore 408569.

**We regret to inform that only shortlisted candidates would be notified. **
We wish you all the best in your career search.

All information collected will be kept in strict confidential and used for recruitment purpose only.