Norbreeze Group Pte Ltd – eCommerce Intern

Responsibilities

Operations

• Working closely with 3PL on collection of goods, order processing and delivery.
• Ensure all orders are delivered within lead time
• Liaise with Logistics department to schedule for deliveries to and from our owned location
• Monitoring 3PL performance, maintain constant communication and working relation with delivery providers

Administrative

• Regularly updating of inventory on the online platforms we operate in
• Uploading of new products to websites and other distribution channels.
• Timely process of 3PL, courier partners and all other invoices for Cocomi/August Berg before month end closing

Customer Support

• Support Customer Service through the Cocomi/August Berg Live chat and respond to queries on various platforms and marketplace
• Assist with placement of orders, refunds, exchanges or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Key Attributes

• Degree/Diploma in Logistics/Supply Chain Management/E-Commerce or equivalent
• Working knowledge & experience of various local & international e-commerce platform/systems, both front-end & back-end (eg. Lazada, Shopee, Qoo10, Amazon, Shopify, etc.) is an advantage
• Proficient in Microsoft office especially Excel (V lookup & Pivot Table)
• Good communication and interpersonal skills
• Meticulous with an eye for details and numbers, and organised
• Able to work under pressure in a fast-paced environment
• Resourceful, fast and efficient and able to work independently
• Ability to multi-task, prioritize and manage time effectively